Learning Activities for Virtual Reference

Taxonomies in practice: Benjamin S. Bloom Taxonomy of educational objectives

Thinking Levels	Learning Activity
Knowledge	Define virtual reference services.
Comprehension	Explain how virtual reference services complement other library services.
Application	Think of examples of the types of library users served by virtual library services or the types of libraries that offer such services. Are there any patron or library types that are not suited for this approach?
Analysis	Describe the features of the virtual reference services described in the readings.
Synthesis	Develop a set of criteria that can be used to measure the success or failure of virtual reference services.
Evaluation	Using the criteria developed above, compare/contrast the features and relative effectiveness of services described in the readings. Submit the same question to three virtual reference services and compare the interactions and answers

Adapted from McWhorter, Kathleen T. Study and Critical Thinking Skills in
College, Fifth Edition. New York, 2003. in An Introduction to Reference Services in Academic Libraries