Better to focus on doing things better in future than raking over past, coach says
VIRGINIA GALT WORKPLACE REPORTER
Friday, November 10, 2006
Receiving feedback rarely ranks as one of work's more pleasurable activities.
Now, management guru Marshall Goldsmith has devised a concept he calls "feedforward" -- the focus being on how to do things better in the future, rather than raking over the past.
The fundamental problem with feedback is that there is nothing the recipient can do to change what has already occurred, Mr. Goldsmith, a California-based executive coach, said in Toronto this week at a convention of the Canadian Society for Training and Development. Continue reading